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Transcript

How Community Retains Customers | Community ROI with Tiffany Oda

In this episode, we discussed how to leverage community engagement to drive retention, product adoption, and overall business success 🚀

" The data is showing that yes there are correlations between increased product usage, increased upgrades, decrease in churn with people who are more active in the community versus accounts that are not as active in the community or don't have community presence at all."

From this episode, you'll know:

👉 The correlation between active community members and product usage.

👉 Which community metrics truly matter when measuring ROI.

👉 Why community members can be powerful contributors to product feedback.

👉 How to structure one-on-one community calls for deeper engagement.

👉 How different teams can leverage the community effectively.

Choose the best platform to listen to this episode:

listen-on-spotify-button - Latino USA

Connect with Tiffany and Yurii here:

https://www.linkedin.com/in/tiffeoda/

https://www.linkedin.com/in/yurii-lazaruk-community-consultant/

And check if you are subscribed here 😉👇